Cancellation & Returns

1. Cancellation Policy

• Orders can be canceled within 24 hours of placing them, provided they have not been processed for shipping.
• To cancel an order, contact our customer support at: support@mcorpglobal.com or use the “Cancel Order” option in your account.
• Once the order is shipped, cancellation is not possible. You may initiate a return instead.

2. Return Eligibility

• Returns are accepted within 7–14 days from the date of delivery, depending on the product category.
• To be eligible for a return, items must be:
  • Unused and in the same condition as received.
  • In the original packaging with all accessories, labels, and tags intact.
  • Items that are defective, damaged, wrong, or not as described.
• Non-returnable items include:
  • Perishable goods (e.g., food, flowers)
  • Digital products and downloadable software
  • Personal care or hygiene products
  • Clearance or final sale items

3. Return Process

• Submit a return request via My Orders → Return Item or contact customer support.
• Provide proof of purchase and evidence (photos/videos) of damage, defect, or incorrect items.
• Ship the item back using the provided return label (if applicable).
• Ensure the item is returned within 5–7 days after approval.

4. Refunds

• Refunds are processed after the returned item is received and inspected.
• Approved refunds will be credited to the original payment method within 7–14 business days, depending on your bank.
• Refunds to store credit or wallet may be processed faster.

5. Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• Specify replacement details in your return request for faster processing.

6. Return Shipping Costs

• Customers are responsible for return shipping unless the return is due to our error.
• Original shipping charges are non-refundable.
• Details for free return shipping (if applicable) will be provided in the return instructions.

7. Late or Missing Refunds

• Refunds are usually completed within 7–14 business days after approval.
• If you have not received your refund:
  • Check your bank account or credit card statement.
  • Contact your payment provider if the refund hasn’t posted.
  • If the refund is still missing after 30 days, contact us at support@mcorpglobal.com.